STEPIN Virtual Goods Policy

This is a machine translation. If it differs from the original, the original prevails.

Article 1 Purpose

STEPIN (hereinafter the “Platform” or the “App”) is a social and game application developed by Sidewalk Entertainment Inc. (hereinafter the “Company”), and the Company operates the website (www.stepin.ai (http://www.stepin.ai/), hereinafter the “Website”), the application, and related services. This Virtual Goods Policy (hereinafter the “Policy”) is intended to define the rules regarding in-app virtual items (including Diamonds, Gold, Energy, Boost, subscription services, packages, services, features, assets, etc.), the member accounts in which virtual items and specific virtual items are stored, and the methods of using virtual items.

Article 2 Effect and Amendment of the Policy

• This Policy shall take effect by being presented on the Website or within the App, or by being notified to users by e-mail or other means.
• The Company may amend this Policy for reasonable grounds or logical reasons for amendment. In such cases, the Company shall announce the effective date, the details and reasons for the amendment, etc. through the Service, from at least 7 days prior to the effective date until a considerable period has elapsed after the effective date. The amended terms shall take effect from the announced effective date.
• Matters not addressed in this Policy shall be governed by the Framework Act on Telecommunications, the Telecommunications Business Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and other relevant laws and regulations of the Republic of Korea.
• This Policy shall be governed by the laws of the Republic of Korea, and any litigation arising from disputes between the Company and users shall be conducted at the Seoul Western District Court.

Article 3 Definitions of Terms

The definitions of terms used in this Policy are as follows.

• “You,” “Member,” and “User” refer to a person who agrees to this Policy and has been granted eligibility to use the Platform.
• “Device” means a mobile device, tablet, laptop, PC, TV, or other device that a user uses to access the Platform.
• “App Market” means any e-commerce provider that offers installation and payment functions for the Platform (including business operators that provide in-platform payment methods). (Examples: Google Play, Apple App Store, etc.)
• “Third-Party Payment Service” means a third-party payment service provider designated by the Company.
• “In-App Payment” means a payment act conducted through an App Market within the Platform.
• “Play” means engaging in activities that can be carried out through the consumption of Energy within the Platform, such as “Challenge,” “Practice,” “RPD,” “Tournament,” etc.
• “Content” includes all paid or free content provided by the Company, users, or third parties, including posts, items, content, software, images, documents, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, sound sources, videos, interactive features, metrics, etc.
• “Item” may include virtual goods usable on the Platform, such as Diamonds, Energy, Boost, Gold, Effects, RPD Boxes, passes, subscription services, packages, services, items, features, etc.
• “Diamond” means a virtual means of payment that may be purchased through the App Market or a Third-Party Payment Service, and refers to an electronic token issued by the Company, or information regarding such electronic token, for the purpose of purchasing or using items within the Platform. In addition, Diamonds are virtual goods that may be obtained free of charge through events conducted by the Company or through methods permitted by the Company.
• “Gold” means virtual goods that may be purchased, used, or exchanged with Diamonds within the App, and that may be purchased for a fee through item packages, events, etc. sold or provided by the Company through the App Market or a Third-Party Payment Service. In addition, Gold may be obtained through methods, Play, events, activities, etc. designated by the Company within the App, and is virtual goods used to purchase, use, or exchange other items within the App.
• “Energy” means an item that is consumed in order to Play on the Platform.
• “Boost” means an item used to cheer for or promote dances, artists, one's own or other users' content or profiles, and is a virtual good separate from Energy.
• “Effect” means features such as backgrounds, neon, filters, stickers, effects, etc. used when editing or creating content on the Platform.
• “RPD Box” means an item used when playing RPD.
• “Subscription Service” means a paid item or benefit, such as a pass, Energy subscription, ad removal, etc., that allows use of a specific item, feature, or service for a certain period, and which is an item applied immediately upon payment. In addition, Subscription Services are automatically charged on a recurring basis according to the type and payment method selected by the user.
• “Charge” means the act of a user purchasing items in certain monetary units through In-App Payment, a Third-Party Payment Service, or a payment method designated by the Company.
• “Paid Item” means items and services, such as Diamonds, Energy, Boost, Gold, Effects, RPD Boxes, Subscription Services, packages, etc., that may be used after being purchased for a fee through a payment method provided by the Company.
• “Free Item” means an item provided free of charge without a direct paid payment, and includes, but is not limited to, (i) items obtained through activities such as promotions, events, giveaways, watching advertisements, quest completion, etc. conducted by the Company, and (ii) items otherwise obtained free of charge through methods permitted by the Company. Withdrawal of subscription or refund is not available for Free Items or items purchased using Free Items.

Article 4 Purchase of Paid Items

• A contract for use of “Paid Items” is established when a user agrees to these Terms and the terms of an individual transaction (charging, purchasing, or using), and charges, purchases, or uses a “Paid Item” through the method determined by the Company.
• Paid Items on the Platform may be purchased through In-App Payment or a Third-Party Payment Service designated by the Company.
• Users may purchase Paid Items in accordance with the payment policies of the relevant App Market operator and Third-Party Payment Service for the device used to access the Platform. However, payment amount limits may differ due to differences in each payment method's policies. In addition, the payment amount for Paid Items shall be charged in accordance with the regulations of the mobile carrier and platform operator associated with the relevant App Market or Third-Party Payment Service, and the payment method shall also be determined according to the relevant operator's policy.
• When using In-App Payment, regardless of the logged-in member account, payment shall proceed through the payment method registered with the App Market account registered on the device.
• Users must ensure that third parties cannot use the relevant payment method without authorization, such as by using password-setting functions for the device, App Market, and Third-Party Payment Service accounts. To prevent this, the Company provides payment methods to which the authentication procedures, modules, libraries, etc. of the App Market and Third-Party Payment Service are applied, in accordance with the “App Market Mobile Content Payment Guidelines” and recommendations of the Korea Communications Commission.
• The Company is not liable for payments made as a result of a user's failure to use password-setting functions for the device, App Market, and Third-Party Payment Service accounts, or as a result of a user's negligent exposure of a password to a third party. However, this shall not apply where such use results from the Company's negligence or intentional act.
• You are responsible for paying all fees and taxes incurred on your member account or an account registered under your identity. In addition, sales tax may be imposed on you depending on the terms of the payment method you use and your region of residence. Sales tax may change from time to time, and you shall pay accordingly.
• Items may be purchased in units, periods, and prices determined by the Company's internal regulations, and the Company retains the exclusive right to control, regulate, change, or remove at any time the price of items, the quantity and period available for purchase, the period available for use, the total quantity limit that may be held in an account, etc.
• Subscription Services shall be automatically renewed upon expiration of the service period, and shall be charged again through the selected payment method unless you cancel the automatic payment prior to automatic renewal. If you purchase a Subscription Service, you shall be deemed to have agreed to automatic renewal by entering your payment details.
• If automatic payment for a Subscription Service is not successfully processed through the payment method you have selected, the relevant Subscription Service shall be discontinued.
• The price, features, items, benefits, applicable period, etc. of Subscription Services may be changed at any time depending on factors such as region, past purchases, account activity, subscription period, etc., and price or other changes shall be notified in advance. You shall be deemed to have agreed to the changed price and content by continuing to use the service after the changes take effect. The currently applicable price of Subscription Services can be confirmed through the payment method you use.
• The user shall bear full responsibility for managing any additional personal information entered in order to purchase Paid Items. However, this shall be excluded where otherwise separately determined by relevant laws and regulations, the Company's Terms, or other applicable rules.

Article 5 Approval of Payment for Paid Items

• The Company may refuse to approve a payment request, or subsequently cancel an already approved payment, in the following cases. In addition, separately from this, the establishment of a usage contract may be restricted according to the operating policy of the payment method you selected.
  1. Where payment for the payment method is not made, or the identity of the payer cannot be verified
  2. Where the payment method is used in a manner that violates the law
  3. Where required entries related to the payment process are incorrectly entered or omitted
  4. Where a minor user under the age of 19 applies for payment without the consent of a legal representative, or where a legal representative requests cancellation
  5. Where payment is requested without the consent of the owner of the payment method, or where the account is not registered in the user's own name
  6. Where bulk payments from the same IP address, successive payments from similar IDs or accounts, records of misappropriation, etc. are identified, and payments or charges from such risky IP addresses are determined to be misappropriation
  7. Other cases where approval is not possible due to reasons attributable to the user
• The Company may restrict approval of a payment usage application in the following cases, and may withhold such approval until the reason for restriction is resolved.
• Where it is determined that smooth provision of service is not possible due to insufficient Platform facilities
• Where a failure has occurred in relation to the Platform service

Article 6 Payment by Minor Users

• Where a minor user (the age restriction rules follow the STEPIN Terms of Service) purchases a Paid Item, the consent of a legal representative must be obtained. If payment is made without the consent of a legal representative, the legal representative may request cancellation of the payment. However, property permitted under Article 6 of the Civil Act shall be treated as an exception.
• Where a legal representative requests cancellation of payment, the relevant business operator, depending on the payment method used, may request identification documents and materials proving the legal representative's qualification, etc. in order to verify the age and identity of the minor user and the legal representative.
• Under relevant laws and regulations, cancellation shall not be available for cases where a minor purchases a Paid Item through improper means, such as by registering as a member using another person's personal information without authorization, or making payment using a misappropriated payment method.

Article 7 Use and Deduction of Paid Items

• Items may be purchased, used, or consumed within the App in accordance with the methods and conditions determined by the Company, provided that you agree to this Policy and the individual usage methods and conditions of the App.
• Paid Items are used to pay fees on the Platform, and transaction details can be confirmed through the linked App Market or Third-Party Payment Service.
• The Company may determine the period and conditions of use of Paid Items, etc. for users, and shall notify users by posting such information in the usage guide or payment screen for each item. Matters relating to the period of use of Paid Items, etc. are as follows.
  1. Paid Items are available for use for 3 years from the date of payment, and any remaining items shall be automatically extinguished upon expiration of that period. Receipt or opening of a Paid Item shall be deemed the commencement of its use. However, Subscription Services are items whose use commences immediately upon purchase.
  2. Items, etc. for which a separate period of use is specified may only be used during the specified period.
  3. Items whose period of use is indicated as “permanent” may be used from the point of commencement of use for as long as the Platform is operated. Items, etc. for which no period of use is indicated may be used for 3 years from the date of payment.
• Subscription Services shall be automatically renewed through the App Market, Third-Party Payment Service, etc. that you use, and may be changed or cancelled at any time. If there is a remaining period of a Subscription Service, the service shall be maintained until the renewal point, and cancellation of the service subscription shall take effect from the next renewal point.
• If you wish to change or cancel automatic payment for a Subscription Service, you must proceed through the relevant procedure using the payment method you use, and this shall apply likewise even if you have deleted your member account on the Platform or deleted the App from your device.
• When purchasing Paid Items, items charged earlier shall be used first. Purchased items shall be consumed prior to items provided free of charge or as promotions.
• Withdrawal of subscription for Paid Items shall be processed as a refund in the reverse order of purchase.
• No interest shall accrue on the balance of Paid Items.
• Diamonds may be used for functions determined by the Company, such as competition entry fees, AI video generation, and personal filming. Where a business account hosts a competition offering a Diamond prize, the Diamonds corresponding to the prize shall be deducted from the Diamonds held by the hosting account at the time the competition is created.
• Boost may be used for cheering or competing in functions determined by the Company, such as battles, AI video events, etc.
• The method of charging Energy and the daily limit that may be received shall be determined by the Company and displayed in the App.
• The content and conditions for granting attendance rewards shall be determined by the Company.
• Used items such as Diamonds and Boost are non-refundable. However, where the Company is unable to provide an AI video result due to circumstances attributable to the Company, the Diamonds used shall be returned, and where return is provided for under separate terms or regulations, such as in the case of competition cancellation, such provisions shall apply.
• Where an item is damaged, deleted, or defective due to a serious defect of the Platform, the user shall have the right to receive compensation through restoration or recharging of the relevant item, or other methods.
• The Company may change the features of existing items, etc. or render them unusable due to updates, changes, item policies, etc. of the App. In such cases, items, etc. whose period of use has not yet elapsed shall become unusable, and compensation shall be provided in the form of other items, etc. corresponding to the remaining period of use of the relevant item.

Article 8 Withdrawal of Subscription

• A user may apply for withdrawal of subscription within 7 days from the date of purchase, provided that a contract for a Paid Item has been concluded with the Company and the relevant item has not been used, exchanged, or returned.
• Where use of a member account is restricted due to your violation of the Policy, etc., automatic renewal of a Subscription Service shall not be discontinued, and cancellation of the service must be carried out through the payment method you directly use.
• Upon application for withdrawal of subscription, the Company may refuse, cancel, or restrict the application for withdrawal of subscription where any one or more of the following items apply. However, where the user can prove that none of the following items apply, such restriction or cancellation shall not apply.
• Where 7 days have passed since the date of purchase or the date the item became available for use
• Where the item is one whose use commences or takes effect immediately upon purchase
• Where an additional benefit is provided with a purchased item and the additional benefit has been used
• Where part of an item sold as a bundle has been used
• Where receipt or opening may be deemed use, or where the item is one that takes effect upon receipt or opening
• Where a Paid Item has been lost or damaged due to a reason attributable to the user
• Where the item is one not directly purchased by the user
• Where the item has been purchased through abnormal means using improper methods prohibited by the Company's Terms of Service and other operating policies (hacking, bugs, account trading, payment brokering, etc.), or purchased in a manner that violates social norms
• Where the member account cannot be used due to a violation of applicable laws or the Terms of Service or operating policies presented by the Company
• Where an item is purchased at a price individually generated based on the items held by the user, and where the Company clearly notifies in advance that withdrawal of subscription is not permitted, or separately obtains consent thereto, on the grounds that permitting withdrawal of subscription would result in abuse or misuse by the user causing significant damage to the Company
• Where withdrawal of subscription is restricted under Article 17, Paragraph 2 of the Act on the Consumer Protection in Electronic Commerce, etc. and other relevant laws and regulations
• The Company shall clearly indicate the fact that withdrawal of subscription, etc. as set forth in Paragraph 3 is not possible, on the packaging of the relevant item, etc. or in a location easily recognizable by the user, or shall take measures such as providing trial-use items so that the exercise of the right of withdrawal of subscription, etc. is not obstructed. If the Company fails to take such measures, the user may withdraw the subscription notwithstanding the grounds for restriction of withdrawal of subscription set forth in each item of Paragraph 3.
• Where the content of a Paid Item is performed differently from what was indicated in advertising, the user may apply for withdrawal of subscription within 3 months from the date of purchase, or within 30 days from the date the user became aware, or could have become aware, of such fact.
• The method of applying for withdrawal of subscription may differ depending on the payment method used. For payments made via Google Play, an application may be made by contacting Google Play or the Company's Customer Support Center (e-mail address: stepin.cs@sidewalkplay.com); for payments made via the App Store, an application may be made through the App Store.
• Where a user applies for withdrawal of subscription, the Company shall promptly recover or delete the relevant user's Paid Item, and within 3 business days from the date the item is recovered or deleted, shall commence the procedures necessary for withdrawal of subscription, such as requesting cancellation of payment for the Paid Item from the relevant App Market or Third-Party Payment Service. If the Company's refund is delayed, the Company shall pay delay interest in accordance with the Act on the Consumer Protection in Electronic Commerce, etc.
• Where a user applies for withdrawal of subscription for a Paid Item in relation to a payment method (including App Markets and Third-Party Payment Services) provided by the Company, the Company may verify the purchase details through the relevant business operator, and may provide the relevant business operator with information necessary to support the withdrawal of subscription. In addition, in order to verify the member's legitimate grounds for withdrawal, the Company may contact the member using the information provided by the member, and may request additional supporting documentation.
• The refund regulations applicable to the payment method used to purchase an item shall apply in accordance with the laws of the user's country of residence, and such regulations may be subject to applicable restrictions. In this regard, users are advised to carefully review the refund policies and regulations of the relevant App Market operator.

Article 9 Refund of Overpayment

• In the event of an overpayment, the Company's principle is to provide a refund using the same payment method the user used to purchase the item. However, where a refund by the same method is not possible due to circumstances of the relevant business operator or other unavoidable circumstances, the Company shall notify the user and process the refund by another method. Where a refund is made by a different payment method and the overpayment is attributable to the user's negligence, without any intent or negligence on the part of the Company, any additional costs incurred in connection with the refund shall be borne by the user, based on reasonable judgment.
• Payment on the Platform is subject to the policies of the App Market and Third-Party Payment Service. Where an overpayment occurs during the payment process, the user must apply for a refund to the Company or the relevant business operator. However, where the Company is able to process or support the refund on behalf of the user due to the policy or system of the relevant business operator, the Company may process or support such refund on the user's behalf.
• Communication charges (data charges, call charges, etc.) incurred from downloading or accessing the Platform may be excluded from refunds.
• Refunds shall be processed in accordance with the policies of the relevant App Market operator for the device used to access the Platform, and the policies of the Company.
• In order to process a refund of an overpayment, the Company may contact the user using information provided by the user, and may request information necessary for the refund.

Article 10 Protection of Personal Information

The Company endeavors to appropriately protect the personal information of all users in accordance with relevant laws and regulations. Matters concerning the protection and use of your personal information shall be governed by relevant laws and regulations and the Company's Privacy Policy.