STEPIN Operating Policy

This is a machine translation. If it differs from the original, the original prevails.

1. General Principles

1.1 Meaning of the Operating Policy

• This Operating Policy ("this Policy") supplements the STEPIN Terms of Service, Virtual Goods Policy, Privacy Policy, Community Guidelines, and other policies of STEPIN ("this App" or "this Platform"), and is a policy established for the operational standards and user protection of Sidewalk Entertainment Inc. ("the Company") regarding the effects ("Sanctions") applied to violations of the Terms by users of this App ("Users" and "You" refer to those who have agreed to the Terms of this Platform), the procedures for raising objections to sanctions, restoration policies, and other matters.
• All users who use this App must comply with all provisions of this Policy. If a user violates a provision specified in the Policy, it shall be deemed that the STEPIN Terms of Service have also been violated, and the user may accordingly be sanctioned under the rules of this Policy and the STEPIN Terms of Service.
• Matters not stipulated in this Policy may be confirmed through the STEPIN Terms of Service, Tournament Rules, Virtual Goods Policy, Privacy Policy, and Community Guidelines. By accessing or using this App, You shall be deemed to have agreed to this Policy and all separate terms of STEPIN.
• Matters not stipulated in this Policy shall be interpreted and applied in accordance with the STEPIN Terms of Service, Virtual Goods Policy, Privacy Policy, Community Guidelines, relevant laws of the Republic of Korea, and general social norms.

1.2 Amendment and Notice of the Operating Policy

• The Company may amend, delete, or add to this Policy in order to provide better services to users, and will generally notify users of such changes through the bulletin board on this Platform, e-mail, or other means.
• You are advised to regularly review these Terms in order to check for changes to this Policy. The Company shall not be liable for any problems, damages, or disadvantages arising from failure to comply with this Policy.

2. Rights and Obligations of Users

• Users must understand and comply with all matters of this Policy, and the Company cannot provide support for damages or problems arising from failure to comply with this Policy.
• If a user encounters a system error, bug, or similar problem while using this App, the user must notify the Company of such problem. If a user fails to notify the Company of such problem or error and instead exploits it for gain or causes damage to other users, the user's use of the Platform may be restricted pursuant to the provisions of this Policy and the Terms of Service.
• Users must enter accurate information when registering as a member. If it is confirmed that a user has registered with incorrect information or another person's information, use of the Platform may be restricted, and the user may not assert protection of rights with respect to the relevant account.
• Users may freely use all functions, content, and services provided by this App.
• If a user spreads false information not announced by the Company and thereby causes confusion to other users, the user's use of the service may be restricted.
• If a user violates a provision specified in the sanctions criteria table of this Policy, the Company may restrict the user's use of the service.
• The Company shall not be liable for any damages arising from restrictions on Platform use resulting from a user's violation of this Policy.
• Users are obligated to maintain account security by utilizing security services, and must not share, transfer, or sell their personal information or account information to others. The Company shall not be liable for losses arising from a member's negligence.
• As this App is a community composed of many users, users must respect each other's rights, content, speech, preferences, and the like.
• Responsibility for losses or damages arising from a user's failure to familiarize themselves with the Policy or failure to comply with the matters set forth therein lies with the user, not the Company.

3. Definition and Basic Obligations of the Operator

• The Operator ensures the sound operation of this App and guarantees users' rights of use in accordance with the procedures and matters set forth in this Policy, and handles inquiries and requests from users.
• The Operator does not intervene in disputes between users. However, in situations where a dispute between users is related to this App as described below and is determined to be a decisive incident, appropriate measures may be applied in accordance with the standards set forth in this Policy and elsewhere.
  • Where the use of unauthorized programs or interference with other users' use of the App, among other things, adversely affects the normal progress of this App
  • Where a dispute is between individuals but causes damage to an unspecified number of users
  • Where a dispute between users makes the rules or order of this App unclear or violates applicable law
• The Operator does not individually provide specific users with special benefits, information beyond what has been announced, or news regarding future services, updates, events, and the like related to this App.
• The Operator does not request, modify, or disclose users' personal information. However, where a government agency or judicial authority lawfully requests a user's personal information, the Company may provide it to such agency.
• The Operator does not rely solely on user reports, and strives to identify and resolve all problems and bugs within the App.
• Where this App becomes difficult to operate due to an error occurring within the App, the Operator will notify users through the App and the website, and may remove or suspend the related content, services, functions, and the like.
• Where the operation of this App and users' use of this App are impeded, the Operator will proceed in accordance with the Company's regulations and social norms, and protect users' App environment.

4. Restoration Support Policy

• Where a user's account virtual goods or content are altered or lost due to a cause attributable to the Company, restoration will be carried out to the best of the Company's ability, based on objectively recorded data and information within this App, to the extent that it does not place an excessive burden on this Platform. However, where objective records do not exist or cannot be secured within the App, restoration is not possible.
• Due to updates, planning, or operation of this App, a user's items, virtual goods, and content may be deleted, modified, or changed at any time, and such content will not be restored.
• Where a loss occurs because a user did not fully understand this Policy or other Terms of this App, restoration is generally not possible as a general principle.
• Where a loss occurs due to a user's intentional act or negligence as described below, the related loss cannot be restored.
  • Where the device used by the user has an unstable internet connection
  • Where a loss occurs because the user failed to check the Terms of this App, this Policy, or information provided within the App or on the website
  • Where a loss occurs due to the user's negligence or intentional act (for example, sharing member account information, carelessness, fraudulent conduct, etc.)
• If restoration is needed, You may apply within 15 days from the date the loss occurred, via the customer service e-mail (stepin.cs@sidewalkplay.com) or the inquiry channel within the App. Applications for restoration are not possible after 15 days have elapsed.
• The Company provides restoration services in order to minimize user inconvenience or damage and to increase user satisfaction. Therefore, where a user intentionally abuses the restoration service presented in order to gain a benefit, restoration of the relevant item will be immediately canceled, and the user's use of the service may be restricted.

5. Usage Restriction Policy

Precautions When Using This Platform

• In order to protect users, the Operator will promptly take action, in accordance with this Policy and standards and procedures separately established by the Company, against acts that violate this Policy, such as causing damage to this App or obstructing its operation.
• The usage restriction applied may differ depending on the type and number of occurrences of the violation. However, it may be reduced and applied depending on the circumstances.
• Even where an act does not directly violate this Policy, if it is confirmed to be related to such an act, the same measures applied to the account that committed the violation may be applied.
• Where it is discovered and confirmed that violations of this Policy have occurred multiple times from the same device information (such as IP address), all accounts accessed from that device information may be deemed to be the same, and usage restrictions may be applied to the related accounts.
• Where the operation or environment of this Platform is seriously damaged due to a violation of this Policy, the Operator may take appropriate measures against the party who caused the problematic situation or against a third party.
• Where a member account that has been sanctioned for violating this Policy withdraws and then re-registers, a usage restriction equivalent to the period of the sanction previously imposed on the account may be applied to the relevant account.
• Where virtual goods created in violation of this Policy are suspected of being used in illegal or abnormal transactions, or where the use of unauthorized programs is suspected, restrictions on service use and transactions may be applied to the related account.

6. Platform Usage Restriction Standards

6.1 Acts That Undermine the Rules and Order of This App

Obstruction of Platform Operation (General)

1. Intentionally obstructing events, promotions, or functions hosted by the Company
2. Slandering the Operator or the Company without cause and thereby obstructing the normal operation of this Platform
3. Reporting or informing the Company of false facts related to the use of the Platform (for example, false damage reports, false bug reports, abusive language, spamming, etc.)
4. Acting in a manner contrary to the intended design of the Platform, thereby distorting the sound direction of the service's operation
5. Distorting or obstructing the existing design intent or sound operating policy of the Platform
6. Exploiting the Platform system to obstruct or affect the rules or order within the App
7. Cooperating with a user who exploits or repeats a Platform error

*Other acts that impede the normal operation of the App and services

Obstruction of Platform Operation (Special)

1. Impersonating the Operator or an employee of the Company, or using such impersonation to demand personal information or virtual goods from other users
2. Spreading false information not announced by the Company, thereby causing confusion or damage to other users
3. Arbitrarily altering the Company's official information, news, notices, and the like, or distributing altered content thereof
4. Using the Platform system with the intent of adversely affecting the economy or management of this App or the Company
5. Engaging in acts that damage the image of this Platform or the Company, in violation of the Company's Terms, social norms, or law

*Other acts of intentionally and maliciously obstructing the services of this Platform or the Company

Fraud · Unfair Trading

1. Extorting other users' virtual goods or gaining benefit through unjust methods or by deceiving them regarding transaction information
2. Engaging in various deceptive acts such as providing false information, fraud, impersonation, or abnormal transactions in order to obtain virtual goods or other benefits
3. Exploiting the Platform to extort other users' virtual goods, or acquiring virtual goods at abnormal prices, or attempting such acts

*Other acts of acquiring or attempting to acquire other users' virtual goods through deceptive means

Gambling-related Acts (Participation)

All unjust gains, including virtual goods, items, etc., acquired directly or indirectly will be recovered or deleted.

1. Participating in, supporting, promoting, encouraging, or assisting any act related to odds-setting, betting, gambling, or similar acts using Platform content
2. Where a virtual goods profit transaction record with a user who has engaged in gambling-related acts is confirmed

(Content includes materials such as posts, videos, photos, comments, text, software, etc.) *Other acts of attempting to provide a specific user with a financial benefit, thereby causing damage or loss to other users

Gambling-related Acts (Leading)

All unjust gains, including virtual goods, items, etc., acquired directly or indirectly will be recovered or deleted.

1. Directly or indirectly leading, or enabling a third party to participate in, illegal gambling, betting, odds-setting, or similar gambling-related acts using Platform content

(Content includes materials such as posts, videos, photos, comments, text, software, etc.) *Other acts of leading a process that provides a specific user with a financial benefit and causes loss to other users

Violation of ID · Nickname Policy

1. Using an ID or nickname intended to impersonate the Operator, a Company representative, or a specific person
2. Using an ID or nickname containing obscene or sexually suggestive expressions, abusive language, or profanity
3. Using an ID or nickname that violates social norms or may cause discomfort or embarrassment to other users
4. Using an ID or nickname that carries a meaning discriminating against or defaming a specific target
5. Using an ID or nickname that carries a meaning suggesting the trading of virtual goods, items, etc.
6. Using an ID or nickname that carries a meaning suggesting the trading of virtual goods, items, characters, etc. from another company's app or server
7. Using an ID or nickname that violates trademark rights, copyright, intellectual property rights, or that may give rise to legal issues
8. Using an ID or nickname that does not follow the ID and nickname creation rules, or that the system is unable to identify
9. Using an ID or nickname that suggests an intent to create or distribute bots or unauthorized programs
10. Using an ID or nickname formed by modifying part of, or adding other characters to, any of the IDs or nicknames set forth above

*Other acts of using, in a feature that allows the setting of a user name, a name that violates social norms or is otherwise abnormal in form

Violation of Comment Policy

For the 4th offense or more, the number of days of usage restriction may increase depending on the severity of the violation.

1. Posting a comment that impersonates, or carries a meaning suggesting the impersonation of, the Operator, a Company representative, or a specific person
2. Posting a comment containing obscene or sexually suggestive expressions, language, abusive language, or profanity
3. Posting a comment that violates social norms or may cause discomfort or embarrassment to other users
4. Posting a comment that carries a meaning discriminating against or defaming a specific target
5. Posting a comment that intentionally incites conflict among other users
6. Repeatedly posting comments so as to cause damage to other users, or spamming with comments
7. Posting a comment that incites conflict on this Platform or attempts to disparage members of the Company
8. Posting a comment in profile information, content messages, etc. that violates the Comment Policy

*Other acts of posting a comment that carries a meaning that is abnormal or not generally acceptable under social norms

Interference with Others' Use of the App

1. Using this Platform to interfere with other users' use of the App
2. Following or stalking other users so as to interfere with their use of the App
3. Using the App abnormally so as to interfere with other users' use of the App
4. Interfering with other users' use of the App, thereby engaging in an act, such as deviation from the general order of the App, that obstructs the normal operation of the App
5. Slandering another user or a specific user without cause, thereby interfering with other users' normal use of the App
6. Using the App in a manner that violates social norms, thereby causing discomfort to other users
7. Threatening, defaming, or infringing upon the human rights of other users, thereby causing discomfort to other users
8. Intentionally interfering with other users' participation in events, promotions, etc., thereby causing discomfort
9. Mentioning or presenting content related to sex or specific body parts, thereby causing negative effects such as sexual shame or discomfort to other users

*Other acts, even where otherwise permitted within the App, that continuously or repeatedly interfere with other users' use of the App

Cash Trading (Virtual Goods Recoverable)

Cases where virtual goods acquired through cash trading can be 100% recovered

1. Any case showing an intent to trade virtual goods or paid items for money or material goods
2. Any case showing an intent to trade virtual goods or paid items for another company's virtual goods
3. Trading virtual goods or paid items for commercial purposes
4. Attempting to trade virtual goods or paid items, or engaging in similar acts
5. Trading virtual goods or paid items for cash, or for goods of equivalent value
6. Attempting to trade virtual goods or paid items using culture gift certificates, app market gift cards, etc.
7. Playing on another user's account, creating content, or acquiring virtual goods in exchange for monetary or material compensation

*Other cases where cash trading is substantiated

Cash Trading (Virtual Goods Not Recoverable)

Cases where virtual goods acquired through cash trading cannot be 100% recovered

1. Trading virtual goods, member account information, content, or Platform-related information for commercial purposes
2. Trading virtual goods, member account information, content, or Platform-related information for cash or goods of similar value
3. Attempting to trade virtual goods, member account information, content, or Platform-related information using culture gift certificates, app market gift cards, etc.
4. Playing on another user's account, creating content, or acquiring virtual goods in exchange for monetary or material compensation

*Other cases where cash trading is substantiated

Promotion · Advertising

1. Promoting or advertising for commercial purposes, through content, comments, profile information, or other means of communication within the App, in pursuit of the user's own interest unrelated to the Company
2. Promoting or advertising information that may cause harm to other users
3. Promoting or advertising with the purpose of encouraging acts that violate the Company's Terms, including this Policy
4. Engaging in promotional or advertising acts within this App that attempt to direct users to a third-party social media platform, internet broadcast, messenger, site, or other external platform

*Other acts of promoting or advertising information unrelated to this Platform

6.2 Cash Trading of Virtual Goods, Member Account Information, etc. Obtained Through Payment Fraud or Identity Theft

• Where only a portion of the goods obtained through payment fraud or identity theft can be recovered, the policy for "Not Recoverable" shall apply.
• Where the circulation of virtual goods, member account information, paid items, etc. is confirmed in connection with an illegal act such as payment fraud or identity theft, or an act related thereto, a temporary service restriction may be applied to the member account related to the relevant transaction. Depending on the results of the investigation, measures such as the recovery or deletion of the related virtual goods and a Platform usage restriction may be applied.

Cash Trading via Payment Fraud (100% of Traded Goods Recoverable)

1. Trading, or attempting to trade, virtual goods or member account information, etc. generated through payment fraud or identity theft, for cash
2. Promoting, or attempting, the cash trading of virtual goods or member account information, etc. generated through payment fraud or identity theft
3. Attempting a transaction by implying or suggesting the cash trading of virtual goods or member account information, etc. generated through payment fraud or identity theft
4. Trading virtual goods or member account information for cash, or attempting a similar act
5. Trading virtual goods or member account information for cash, or trading for goods of equivalent value, [involving] the Operator [or such goods]
6. Cash trading, or a similar act, of virtual goods or member account information, etc. obtained through payment fraud or identity theft (where all virtual goods obtained through such act can be recovered)

*Other acts related to an illegal act such as payment fraud or identity theft, or similar acts deemed to constitute the illegal sale of virtual goods, member accounts, or content

Cash Trading via Payment Fraud (100% of Traded Goods Not Recoverable)

1. Trading, or attempting to trade, virtual goods and member account information for cash, or attempting a similar act
2. Where a user has attempted to trade virtual goods and member account information for cash or attempted a similar act, and not all virtual goods obtained through such transaction can be recovered
3. Cash trading, or a similar act, of virtual goods, member account information, etc. obtained through payment fraud or identity theft (where all virtual goods obtained through such act cannot be recovered)

*Other acts related to an illegal act such as payment fraud or identity theft, or similar acts deemed to constitute the illegal sale of virtual goods, member account information, paid items, etc.

6.3 Abnormal Use of the Platform

Production · Distribution of Unauthorized Programs

1. Producing or distributing a program or hardware using the copyright of this Platform without the Company's permission
2. Altering or falsifying this Platform into another modified form, or producing or distributing an altered or falsified program
3. Producing or distributing a program that repeatedly operates functions of the App not provided by this Platform
4. Producing or distributing a program or hardware that affects the use or operation of this Platform
5. Collecting, storing, or intercepting user information or network packets of this Platform
6. Developing or distributing a program or hardware that collects, stores, or intercepts user information or network packets of this Platform
7. Causing damage or adverse effects to the security system of this Platform through mass calls, automatic registration bots, or similar means
8. Producing or distributing a program or hardware that collects, stores, or intercepts other users' information
9. Producing or distributing a program or hardware that alters or accesses the server or website of this Platform
10. Distributing an unauthorized program or hardware to another user, or seeking to receive such a program or hardware from another user

*Other acts of producing or distributing an unauthorized program that affects the use of this Platform

Hacking · Viruses

1. Intentionally obstructing or damaging this Platform
2. Distributing, using this Platform, a virus, contaminated software, or the like that may cause damage to other users
3. Using illegal pop-ups, spyware, hijacking tags, or plug-in programs

*Other acts that violate applicable law or the Company's Terms

Exploitation of Platform Errors (Goods Recoverable)

All unjust gains, including virtual goods, points, content, etc. acquired directly or indirectly, will be recovered or deleted.

1. Obtaining a benefit that differs from the officially established compensation standard, or exploiting a situation that could cause damage to this Platform to obtain a greater benefit than the announced standard
2. Using an announced error to obtain a greater benefit than the announced standard, or thereby causing damage to the Company
3. Exploiting, through the Platform system, a situation that adversely affects other users' use of the Platform or that could cause loss of virtual goods, in order to obtain a greater benefit than the announced standard
4. Not directly carrying out the situation, but assisting, through the use of the Platform system or otherwise, in bringing about such a situation
5. Not directly carrying out such an act, but directly or indirectly assisting in bringing about such an act or situation

(Where the benefit obtained through such a situation can be 100% recovered.) *Other cases of repeatedly exploiting a system error or a specific act, multiple times or over a long period, to obtain a profit greater than the Company's standard

Exploitation and Distribution of Platform Errors (Goods Not Recoverable)

All unjust gains, including virtual goods, points, content, etc. acquired directly or indirectly, will be recovered or deleted.

1. Distributing or spreading a Platform error to other users
2. Repeating a Platform error over a long period or multiple times, thereby causing damage or adverse effects to the Platform or to other users
3. Using an announced error, repeated over a long period or multiple times, to obtain a benefit
4. Using another member account in order to make use of virtual goods, etc. obtained by exploiting a Platform error (in such cases, both the member account that carried out such an act and any related member account will be subject to a Platform usage restriction and the recovery or deletion of unjust gains.)

(Where the benefit obtained through such a situation cannot be 100% recovered.) *Other cases of repeatedly exploiting a system error or a specific act, multiple times or over a long period, to obtain a profit greater than the Company's standard

Abnormal Use (General)

Virtual goods, points, content, etc. obtained through abnormal use of the Platform shall all be recovered or deleted.

1. Bypassing or disabling the Platform's security program, or attempting to do so
2. Where a record is confirmed at a level of a specific action that would be difficult for an actual person to perform
3. Abnormally accessing this Platform through multi-account programs, an overseas IP, or the same or an adjacent IP bandwidth
4. Where a usage record is confirmed of collecting, generating, or acquiring virtual goods in an abnormal manner outside the order of this Platform
5. Where a record is confirmed of repeatedly executing an abnormal usage method multiple times
6. Where a record is confirmed of abnormal App use through the use of a macro program

(Users sanctioned for records of abnormal Platform use are excluded from the pool of winners for events or promotions, and no compensation of any kind will be paid.) *Other cases where a record is confirmed of Platform use that is not generally normal

Client Modification · Server Hacking

1. Hacking information between the Platform's client program and the server, and thereby viewing, altering, or distributing the related content or resources
2. Altering or modifying a distributed client file
3. Replacing a distributed client file with another program

6.4 Information Theft and Leakage

ID Theft · Theft of Payment Information and Related Acts

Benefits obtained through hacking or account theft shall be deemed unjust gains and may all be recovered.

1. Applying for a member account using a third party's information, or using payment information, or attempting a similar act
2. Accessing this Platform or obtaining information, or attempting a similar act, using a member account applied for with a third party's information
3. Causing adverse effects or damage using a member account applied for with a third party's information, or being directly or indirectly involved in such an incident
4. Accessing, or attempting to access, this Platform's server using a third party's device

Leakage of Personal Information (Demand · Attempt)

1. Demanding another user's personal information (name, contact information, portrait photo, IP, etc.), payment information, etc.
2. Attempting to obtain or distribute another user's personal information (name, contact information, portrait photo, IP, etc.), payment information, etc.

Leakage of Personal Information (Distribution)

1. Any act of distributing another user's personal information (name, contact information, portrait photo, IP, etc.), payment information, etc.

6.5 Violation of Community Guidelines

Violation of Community Guidelines

1. Using abusive language, profanity, etc. in content
2. Causing another person to feel shame through content containing words, phrases, or expressions related to obscenity or sexual depiction
3. Designating any person, gender, religion, race, disability, nationality, ethnicity, region, etc. and presenting mockery, criticism, disparagement, or incitement to, agreement with, or manipulation of conflict
4. Using demeaning language or one-sidedly expressing opinions in a manner that causes discomfort to others
5. Inducing conflict or disputes among users and using inappropriate language in such situations
6. Threatening others or inducing fear in real life
7. Using ambiguous language for indecent purposes
8. Disclosing another person's personal information without authorization
9. Excessively posting comments, phrases, etc., or repeatedly posting the same content
10. Inducing, leading, or carrying out illegal acts

(Content includes materials such as posts, videos, photos, comments, text, software, etc.) *Other malicious acts that violate the Community Guidelines or social norms, or that cause discomfort, disgust, or negative effects to others

6.6 Theft and Infringement of Content

Unauthorized Use · Infringement of Content and Property

1. Downloading another user's or the Company's content without authorization and redistributing or sharing it
2. Downloading another user's or the Company's content without authorization and streaming it online
3. Editing or damaging another user's or the Company's content without permission
4. Using another user's or the Company's content commercially without permission
5. Infringing another user's or the Company's trademark rights, design rights, copyright, portrait rights, or intellectual property rights
6. Attempting, or carrying out, the act of posting content obtained through a third party, another company, or another app on this Platform through abnormal means

(Content includes materials such as posts, videos, photos, comments, text, software, etc.) *Other acts of stealing or infringing another user's or the Company's copyright or intellectual property rights

6.7 Fraud in Battles, AI Video Events, and Business Accounts

Fraud in Battles · AI Video Events

Results, selections, virtual goods, and other unjust gains obtained through fraudulent acts will be recovered or canceled.

1. Manipulating battle results, scores, rankings, or cheers (boosts) using multiple accounts or by colluding with other users
2. Registering, for an AI video event, a video of someone other than oneself, or a video in which another person also appears

*Other acts that obstruct the fair conduct of a battle or AI video event

Fraudulent Operation of Business Accounts

Measures such as revocation of certification, cancellation of competitions, and suspension of sales may be applied together to the relevant business account.

1. Applying for business account certification using false or another person's documents
2. Hosting a competition without genuine intent to hold it, or failing to pay promised prize money
3. Using competition participants' information for purposes other than operating the competition

*Other acts of using a business account to cause damage to users or the Company

7. Dormant Accounts and Policy

In order to prevent member accounts from being used improperly and to provide smooth service to all users, the following standards and measures for dormant account handling are established.

Advance notice will be sent to users by e-mail 30 days before dormant status is scheduled to be applied. If, even after receiving the advance notice, the user does not access or use this App within the specified period, the user's personal information will be retained as dormant. Where a user wishes to use an account that has been converted to dormant status again, the user may reactivate the account by logging in to this App.

8. Youth Protection Policy

The Company recognizes that youth users are subjects capable of making decisions regarding their own personal information, and accordingly makes every effort to ensure that decisions and judgments made by youth regarding their personal information are protected. The Company strives to prevent harm related to personal information for youth within the App, and to guarantee their rights such as the correction and deletion of personal information. In addition, the Company strictly deals with acts such as sexual objectification or exposure to harmful content that could endanger youth.

• Personal information includes various pieces of information combined with information that can identify an individual. Youth users are responsible for ensuring that their personal information (name, mobile phone number, address, social media information, photos, videos, school, place of residence, resident registration number, content, etc.) is not exposed to others.
• A youth user's personal information may be deleted or hidden at the request of the user or their legal representative.
• Where a person obtains, or attempts a similar act to obtain, a youth's personal information, a service restriction may be applied to the relevant member account.
• Where it is confirmed that a person has obtained a youth's personal information and stolen or distributed it, the related member account may be immediately subject to a service restriction, and, depending on the results of the investigation, a permanent Platform restriction and additional measures in accordance with the relevant investigative agency may be applied.
• Where a person engages in sexual, unethical, or insulting conduct, content, speech, suggestions, or implications toward a youth, a Platform usage restriction may be applied.
• Where it is confirmed that a person has attempted, or planned, to meet a youth outside the Platform in order to achieve sexual contact with the youth using this Platform, the related member account may be immediately subject to an access restriction, and other measures may be applied by the investigative agency.
• Where it is confirmed that a person has directly presented sexual content to a youth, or has mentioned or implied content related to sex, thereby causing a youth user to feel sexual shame, a Platform usage restriction may be immediately applied to the relevant member account, and other measures may be applied in accordance with the investigative agency.
• The Youth Protection Act shall apply to youth.

9. Human Rights Protection Policy for Customer Support Center Staff

The Company's customer support center makes every effort to support all users. Users are therefore expected to acknowledge these efforts and to show respect to the staff. The Company has established related measures to ensure that the human rights of all staff members are protected. Where a user infringes upon the human rights of staff and thereby obstructs the operation of this Platform, the Company may apply measures such as service restriction or suspension of consultation to the relevant account.

Situations in which the human rights of customer service staff are infringed, thereby obstructing the operation of this Platform, include the following.

• Presenting, during the course of consultation, expressions that infringe upon personal dignity, abusive language, sexual harassment, causing shame, or threats or intimidation
• Presenting, during the course of consultation, abusive language, sexual harassment, causing shame, infringement of personal dignity, or threatening expressions unrelated to this Platform
• Presenting, during the course of consultation, other speech or conduct that directly or indirectly causes severe psychological harm